Biggest complaint with the mortgage process?

I’ve been in mortgages for 7 years as a loan officer, and honestly, the whole process feels outdated to the borrower. They’re always submitting documents, unsure of their status, and then the underwriter asks for the same thing again. It’s like a never-ending game until approval. Do you think there’s a better way to make this easier for borrowers? Maybe a more interactive system that shows all the needed documents and where we are in the process? I’d love to hear your thoughts!

An actual online portal where documents can be uploaded and viewed by both parties would be awesome. That way, when they ask for the same thing again, I can just point to it. It’s super frustrating otherwise.

Right? It’s like we have all this tech, yet can’t keep track of basic stuff. And those annoying follow-ups after closing? Just stop for a bit!

What about a Domino’s pizza tracker-style interface for the process? Wouldn’t that be cool?

It’s a mess for sure. I just went through a build that took 9 months, and we didn’t get clear to close until the morning of closing. Super last minute.

Honestly, it seems like borrowers want cheap loans but don’t want to pay for better service. It’s all about the investors, not the borrowers.